Help & Contacts
Need help or more information? Contact our team or check out our FAQ.
Frequently Asked Questions
Find answers to your most frequently asked questions in our comprehensive and informative FAQ section.
Yes, the sizes of our bags comply with the dimensions authorized for cabin hand luggage by all airlines.
Our bags are made from durable, water-resistant materials:
- Weekender bag model Name: durable synthetic leather
We accept credit and debit card payments (Visa, MasterCard, American Express) as well as secure payments via PayPal.
Yes, we offer installment payment options in partnership with PayPal. You can learn more about these options during the checkout process.
If you wish to cancel your order and obtain a refund, we invite you to contact us as soon as possible on the form at the bottom of the page. We will endeavour to process your request depending on the progress of the order. For more details, we recommend that you consult our return policy.
Our delivery times vary depending on your geographic area. In France, they are generally between 24 hours and 3 business days. For Europe and international delivery, delivery times generally vary between 3 and 8 business days. Please consult our policy for more details.
Shipping costs €4.99, and delivery is free for all orders over €25 for France and Europe. For Switzerland, the United Kingdom and Ireland, the shipping costs are €8 and free for orders over €25.
Yes, once your order has shipped, you will receive a tracking number by email. You can use this tracking number to track the progress of your delivery online on our Order Tracking page.
If you are not there when the delivery is made, the carrier will usually leave a delivery notice with instructions on how to collect your parcel. You can also contact the carrier to arrange a new delivery or arrange a collection from a nearby collection point.
We offer a 14 day money back guarantee. If you are not satisfied with your purchase, please complete our returns form at the bottom of the page within 14 days of receiving your order and we will refund or exchange your item according to our returns policy .
Returned items must be in their original condition, unused and accompanied by all original accessories and packaging.
Return shipping costs, at the customer's expense, will be deducted from the refunded amount. Please see our return policy for more details.
Once we receive your return, we typically process refunds within 5-10 business days. Please note that processing time may vary depending on your payment method.
Contact us
Our FAQ didn't help you? Use the form below to contact our dedicated customer support team for a quick and personalized response to all your questions. You can also contact us directly at: mailto: contact@nomâdes.com .
